Booking Terms & Conditions

Booking & Payment

A valid debit or credit card is required to secure your appointment. Your card details are held securely through Square’s booking system. Payment is not taken at the time of booking; your treatment fee is payable at your appointment.

By booking, you confirm that you have read and agree to these Terms & Conditions and authorise Mai Solas to charge your stored card for late cancellations, late rescheduling or missed appointments, as outlined below.

Cancellation & Rescheduling Policy

Your appointment time is reserved exclusively for you. At short notice, it may not be possible to offer that time to another client. If you need to cancel or rearrange your appointment, please give at least 24 hours’ notice before your scheduled appointment time.

24 hours or more notice: You may cancel or reschedule without charge.

Less than 24 hours’ notice: Your stored card will be charged the full treatment fee, whether you cancel or reschedule.

Failure to attend your appointment (no-show): Your stored card will be charged the full treatment fee.

For example, an appointment at 2pm on Thursday must be cancelled or rescheduled by 2pm on Wednesday to avoid a charge.

Any cancellation charge will reflect the loss caused by the missed appointment. If the appointment is filled by another paying client, the charge will be reduced or waived accordingly.

Please contact Mai Solas as soon as possible if you cannot attend. Charges may be waived in exceptional circumstances at Mai Solas’s discretion.

Late Arrival

Please arrive at your appointment on time.

If you arrive late, your treatment may be shortened to avoid delays to other clients. The full treatment fee remains payable.

If your late arrival leaves insufficient time to carry out your treatment safely and effectively, the appointment will be treated as a late cancellation, and your stored card will be charged in accordance with the cancellation policy.

Health & Medical Information

Clients are responsible for providing complete and accurate medical information during consultation, and for informing Mai Solas of any changes to their health, medication or medical treatment before every appointment.

Failure to disclose relevant medical information may result in treatment being refused or modified if it is considered unsafe.

Contraindications & Right to Refuse Treatment

Your safety is my priority.

Mai Solas reserves the right to refuse, postpone or adapt any treatment where there is a medical contraindication, safety concern, or where treatment is considered inappropriate.

Where treatment cannot proceed for safety reasons identified during consultation, every effort will be made to reschedule your appointment where appropriate. This could incur an extra fee.

Infectious Illness

If you develop symptoms of a contagious illness before your appointment, including sickness, diarrhoea, flu, COVID-19 or any other infectious condition, please contact Mai Solas as soon as possible.

To protect the wellbeing of all clients, appointments may be rearranged at the discretion of Mai Solas.

Treatment Outcomes

Holistic therapies are complementary therapies intended to support relaxation, wellbeing and general wellness.

Individual responses vary, and no guarantee can be given regarding specific results or improvements in symptoms.

Treatments provided by Mai Solas are not intended to diagnose, treat or cure any medical condition and should not replace advice or treatment from a qualified medical professional.

Respectful Behaviour

Mai Solas is committed to providing a safe, welcoming and professional environment.

Any abusive, aggressive, threatening, inappropriate or sexually suggestive behaviour towards the therapist will result in treatment ending immediately without refund, and reported to the police.

Future appointments will be refused.

Gift Vouchers

Gift vouchers must be redeemed before their expiry date, are non-transferable, and cannot be exchanged for cash or refunded.

Lost, stolen or expired vouchers cannot be replaced.

Personal Belongings

Clients remain responsible for their own personal belongings. Mai Solas accepts no liability for loss or damage to personal property.

Privacy

Your personal information is collected solely for consultation, treatment, booking administration and legal record-keeping purposes and is processed in accordance with applicable UK data protection legislation.

Amendments

Mai Solas reserves the right to amend these Terms & Conditions at any time. The latest version will always be available on the Mai Solas website and will apply to all future bookings.

Date: July 2024