Booking Terms & Conditions
Booking & Payment
All appointments must be paid for in full at the time of booking. A booking is not confirmed until payment has been received.
By booking an appointment, you confirm that you have read and agree to these Terms & Conditions.
Cancellation & Rescheduling Policy
Your appointment time is reserved exclusively for you. Once booked, that appointment cannot usually be offered to another client at short notice.
If you need to cancel or rearrange your appointment, a minimum of 48 hours' notice is required.
- 48 hours or more notice: Your appointment may be rescheduled or a full refund issued if requested.
- Less than 48 hours' notice: No refund will be given.
- Failure to attend your appointment (No Show): No refund will be given.
This policy applies regardless of the reason for cancellation, including work commitments, childcare arrangements, travel delays or forgotten appointments.
Mai Solas reserves the right, at its sole discretion, to waive the cancellation policy in exceptional circumstances.
Late Arrival
Please arrive at your appointment on time.
If you arrive late, your treatment will be shortened to avoid delays to other clients. The full treatment fee remains payable.
If your late arrival makes it impossible for any treatment to be carried out safely or effectively, the appointment will be treated as a late cancellation and no refund will be given.
Health & Medical Information
Clients are responsible for providing complete and accurate medical information during consultation, and for informing Mai Solas of any changes to their health, medication or medical treatment before every appointment.
Failure to disclose relevant medical information may result in treatment being refused or modified if it is considered unsafe.
Contraindications & Right to Refuse Treatment
Your safety is my priority.
Mai Solas reserves the right to refuse, postpone or adapt any treatment where there is a medical contraindication, safety concern, or where treatment is considered inappropriate.
Where treatment cannot proceed for safety reasons identified during consultation, every effort will be made to reschedule your appointment where appropriate. This could incur an extra fee.
Infectious Illness
If you develop symptoms of a contagious illness before your appointment, including sickness, diarrhoea, flu, COVID-19 or any other infectious condition, please contact Mai Solas as soon as possible.
To protect the wellbeing of all clients, appointments may be rearranged at the discretion of Mai Solas.
Treatment Outcomes
Holistic therapies are complementary therapies intended to support relaxation, wellbeing and general wellness.
Individual responses vary and no guarantee can be given regarding specific results or improvements in symptoms.
Treatments provided by Mai Solas are not intended to diagnose, treat or cure any medical condition and should not replace advice or treatment from a qualified medical professional.
Respectful Behaviour
Mai Solas is committed to providing a safe, welcoming and professional environment.
Any abusive, aggressive, threatening, inappropriate or sexually suggestive behaviour towards the therapist will result in treatment ending immediately without refund, and reported to the police.
Future appointments will be refused.
Gift Vouchers
Gift vouchers must be redeemed before their expiry date, are non-transferable and cannot be exchanged for cash or refunded.
Lost, stolen or expired vouchers cannot be replaced.
Personal Belongings
Clients remain responsible for their own personal belongings. Mai Solas accepts no liability for loss or damage to personal property.
Privacy
Your personal information is collected solely for consultation, treatment, booking administration and legal record-keeping purposes and is processed in accordance with applicable UK data protection legislation.
Amendments
Mai Solas reserves the right to amend these Terms & Conditions at any time. The latest version will always be available on the Mai Solas website and will apply to all future bookings.
Date: July 2024