Privacy Policy
Last updated: 4 July 2026
At Mai Solas Holistic Wellness, your trust means a great deal to me. Whether you're visiting my website, getting in touch about a treatment, or joining the Menopause Café community, I want you to feel confident that your personal information is treated with care and respect.
This Privacy Policy explains what information I collect, why I collect it and how I look after it.
Who I Am
Mai Holistic Solas is owned and operated by:
Helen Campbell
Mai Holistic Solas
Prestwick, Ayrshire, Scotland
Email: helen@mai-solas.com
I am the Data Controller for the personal information you provide through this website.
What Information I Collect
Depending on how you use my website, I may collect:
- Your name
- Email address
- Telephone number
- Information you provide through my contact form
- Appointment enquiries
- Newsletter subscription details
- Information you choose to share with me when contacting me
If you become a client, I may also collect consultation forms and relevant health information before providing a treatment. This information is stored securely and only collected with your knowledge and consent.
How I Use Your Information
I only collect information that helps me provide the support or service you've asked for.
This may include:
- Replying to your enquiries
- Booking and managing appointments
- Sending appointment confirmations or reminders
- Providing information about treatments you've requested
- Sending Menopause Café updates
- Sending my newsletter, articles or wellbeing information if you've chosen to receive them
- Improving my website and services
- Meeting legal, insurance or professional obligations
I will never sell your personal information or share it for marketing purposes.
Email Newsletters
If you choose to subscribe to my mailing list, I'll occasionally send emails about:
- Menopause Café events
- Holistic wellbeing
- Menopause education
- New treatments or services
- Helpful articles and resources
My email newsletters are managed using MailerLite.
You can unsubscribe at any time by clicking the unsubscribe link included in every email.
Appointments
If you contact me to arrange a treatment or consultation, I will only use the information you provide to:
- communicate with you
- arrange your appointment
- provide the treatment you've requested
- maintain any records that I'm legally or professionally required to keep
Should I introduce online booking in the future, your booking information will be processed securely through my chosen booking provider.
Website Hosting
This website is hosted by IONOS.
Like most websites, basic technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
This information helps keep the website secure and allows me to understand how visitors use the site.
Cookies
This website uses cookies to help it function correctly and to improve your browsing experience.
Some cookies are essential for the website to work properly, while others help me understand how visitors use the website so I can continue improving it.
You can manage or disable cookies through your browser settings. If required, a cookie banner will ask for your consent before any non-essential cookies are used.
Sharing Your Information
Your information is never sold.
It will only be shared where necessary with trusted service providers who help me operate my business, such as:
- IONOS (website hosting)
- MailerLite (email newsletters)
- My appointment booking software (if you choose to book online)
These providers only process your information on my behalf and are required to comply with data protection laws.
Information may also be shared if required by law.
How Long I Keep Your Information
I only keep personal information for as long as necessary.
For treatment records, I may retain information for the period required by my professional insurance or legal obligations.
Newsletter subscriptions remain active until you unsubscribe.
Keeping Your Information Safe
I take appropriate steps to protect your personal information using secure systems and password-protected devices.
While no online system can ever be completely guaranteed, I work hard to ensure your information is handled responsibly and securely.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request that your information is deleted where appropriate
- Restrict or object to certain processing
- Withdraw consent at any time where consent is the legal basis for processing
- Request a copy of your personal information
- Lodge a complaint with the Information Commissioner's Office (ICO)
You can learn more about your rights by visiting www.ico.org.uk.
Contact
If you have any questions about this Privacy Policy or how your information is used, please contact me.
Helen Campbell
Mai Solas Holistic Wellness
Changes to This Privacy Policy
From time to time, I may update this Privacy Policy to reflect changes in legislation, technology or how my business operates.
The latest version will always be available on this website.